Delivery & Returns Policy


Deity Skin will accept returns of unused and unopened products within 7 days from the shipping date. Unfortunately and without exception, we cannot accept returns on used or opened items. This is due to the nature of our product.

Please email hello@deityskin.co.za to inform us of your return and remember to include your invoice with it too. Returns without the original order number/invoice will not be accepted and a refund cannot be issued. 

Deity Skin is not responsible for any returns that become lost when being returned to us. We advise you to insure your package containing the product(s) being sent back to us and get tracking information.

If you need assistance with your return please email us - hello@deityskin.co.za

If you purchased your item at a store, please understand that each store has its own return policy. Returns for purchases made in a retail location or online store other than Deity Skin Online Shop may not be returned to us.


Delivery Policy

Our website accommodates delivery only to South Africa at this time. WE DO NOT SHIP TO A P.O. BOX. Please provide a physical address.

If you are an international customer, please mail us and we will do our best to accommodate your order.

We process orders Monday through Friday in the order that they are received, following credit approval. We strive to have your package ready for delivery on the next business day. Holiday volumes may add 3 business days.

 

Damaged Goods

If you have received your order and it is damaged, we're so sorry that this happened. Please do the following to ensure a refund or replacement. 

- Take a photograph of the damaged item and email it to us immediately. 
- Include your original order number and your contact details in the email. 
- We will inform you of our next steps over email. 

Keep in touch by emailing us - hello@deityskin.co.za with your query.